Refund and Cancellation Policy

In short

• Your first plan payment: a full refund if you ask within 14 days of making it. This is the first payment you ever make for any RunwayDue plan, and it applies once.
• Plans do not renew on their own. You pay once for the month or year you choose, and nothing more is taken unless you renew.
• After that first payment: cancel whenever you like. You keep the plan until the end of the period you have paid for, and we do not refund part of a period.
• E-signature packs: refundable only if none of the pack has been used, which we check against the signature documents left on your workspace.
• Every refund goes back to the payment method you paid with.

Your first plan payment

If you ask within 14 days of the first payment you ever make for a RunwayDue plan, we refund that payment in full, whichever plan it was for and whether it paid for a month or for a year. You do not have to give a reason.

Once the payment is refunded the paid plan ends and the workspace moves to the free plan. If you bought the plan during your trial and that trial would still be running when the refund is made, the workspace goes back on the trial instead, until the day the trial would have ended, and moves to the free plan then. Nothing in it is deleted: every invoice, proposal, agreement and signed document stays where it is, still openable and still sendable.

Cancelling a plan

Plans do not renew on their own: you pay once for the month or year you choose, and nothing more is taken unless you renew. An owner or admin of the workspace can cancel at any time in Settings, then Plan, which records that you do not mean to renew and tells us. You keep every feature of the plan until the end of the period you have paid for, and the workspace then moves to the free plan.

Outside the 14 days described above we do not refund the part of a period you have not used, and we do not refund later payments, renewals included. Changed your mind? "Keep my plan after all" on the same screen withdraws the cancellation; the plan still ends on its end date unless you renew it.

Cancelling never deletes anything. What the free plan includes, and what it leaves out, is set out in the Terms of Service.

E-signature packs

Documents bought in a pack do not expire. A pack can be refunded only if none of it has been used.

Every signature document you buy goes into one balance on your workspace, and sending a document for signature takes one from it unless your plan includes signing, so the balance is how we tell. A pack counts as unused while the documents left on your workspace are at least as many as the pack added; refunding it takes exactly that many back off. A document that goes back on the balance, as one does when you withdraw a request before anyone has opened it, counts as unused again.

Signing that comes with a plan is part of that plan, and follows the plan rules above.

The free plan and the trial

Signing up starts your workspace on a trial of Pro, which needs no card, and the free plan costs nothing, so neither has anything to refund. When the trial ends the workspace drops to the free plan, not to a paywall.

How to ask for a refund

Email support@runwaydue.com from the address on your account, or use the contact form at runwaydue.com/contact and choose "Billing or my account". Both are linked at the foot of this page. Tell us which payment you would like refunded. A person reads it and replies.

We send the refund back to the payment method you used: a card payment to the same card, and any other payment to the account or method it came from. We do not send refunds anywhere else. How long it then takes to appear is up to your bank or card issuer.

Contact

Omnitics Technologies Pvt. Ltd., C2-303, Sheth Midori, Hanuman Tekdi, Shiv Vallabh Road, Dahisar East, Mumbai 400068, Maharashtra, India. Email support@runwaydue.com. The service is at runwaydue.com.